Troubleshooting Your Web Radio
Streaming audio and video quality can be affected by connection rate and Internet congestion.
Many types of interruptions between your computer, your player, your computer's OS, your local network, your ISP and a streaming server can exist and cause trouble.
When I listen to the live audio/video stream, the sound or video skips, cuts out or buffers
If the player doesn't have enough network bandwidth, it will buffer.
You could also try and connect to the lower quality web stream, it uses less bandwidth:
http://radio3.cbc.ca/nmcradio/webradioLow.m3u
Open this feed in your media player (winamp, windows media player, itunes, etc.)
I can't hear Radio Mode, but I can play songs from band pages
If you are using a firewall, anti-malware, anti-spyware, ad-blocking or pop-up blocking software, you may experience problems with streaming audio/video. We suggest you to disable the software and try accessing the stream again.
If you're trying to listen at work, some companies block streaming traffic to cut bandwidth costs. Please check with the administrator to see if this is the case in your office. Ask them if they would allow Shoutcast Streams to come through the firewall.
Several other factors can hamper performance; here are some items to check:
- :: Make sure NOT to download applications or files while watching/listening to media streams. Your Internet connection is shared between all open applications including your web-browser, your download manager and your streaming player. Closing applications that use your Internet connection simultaneously with your streaming player may reduce buffering.
- :: Close other unnecessary applications that may be open on your computer. Reboot your computer. If you have lots of other programs open, they may be using too much processor time and/or RAM for the player to work properly.
- :: Make sure your Internet connection is fast enough to reliably listen to streaming audio and/or watch streaming video online. High speed Internet connection is recommended.
- :: Make sure your computer is fast enough. If your computer is old, it might be too slow to play an audio/video stream regardless of what else it's doing.
- :: Update your media players and streaming audio/video recorders regularly.
Internet congestion can slow down the delivery of the stream, make it difficult for you to connect or cause buffering. Often the interruption is temporary. Please try to connect a few times at different times of the day, if possible.
If you repeatedly have problems connecting, please notify your ISP - there are often quick fixes they can make when they learn about your issue.
